Using StreamText Integrated Audio

New Integrated Audio for StreamText.

Now you can get audio directly from the consumer through their web browser. 

Cost:  Please note there is an additional cost of $.03 per min for 2 participants and $.01 per min for additional participants. If you have two participants which is normal for a call you will see an additional charge of $.03/min. For calls that have more that 2 participants you will be charged $.01 cents. So for 3 participants the cost would be $.04 and 4 participants would be $.05 and so on. 

 

Note: You must use the Chrome browser to get the best results however Safari and FF are also alternative browsers that should work. Currently IE and Edge do not support the audio connection. 

Also the prerecorded audio that you hear on hold is loud currently we cannot adjust that so be careful not to set your amplification on high unil the call is picked up.

1. Schedule Event with audio enabled.  First you need to enable the the audio feature when you schedule your event in ST

Audio_selection_on_scedule_event.png

2. Connect from StreamText Caption Player

When the event is live you connect to the audio through the watch window/ the regular ST link will show a connect button in the upper left hand next to the event name. The client will do the same on their player page.

Connect.png

Also make sure to allow access to your microphone.

AllowMicrophone.png

3. Starting the call

Before you start the call you may want to select the audio sources. You can select the microphone and the speakers the audio is directed.

Input: Allows you to select the microphone that will be used. This way you can select an external microphone or the laptops built in mic.

Output: You can select the speakers that the audio is received on. This defaults to your internal speakers on the computer.

Start Call : Click on this when you are ready to connect to the call. If there is no-one on the call you will hear music until the other person joins.

StartCall.png

4. Hangup. When you are done with the call you or the client can click on Hangup. This will take you back to the start call screen. If you need to change any settings you can also hangup and then click on start call to rejoin.

You will also note you can mute your microphone too by clicking on mute.

Hangup.png

 

Troubleshooting:

If you get kicked out of a call you can always hangup and rejoin. Also make sure the event is active and running.

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